Dental practices and private clinics
Patients choose a dentist, physio or aesthetics clinic on trust, and one false review can sit on your profile for years. We report reviews that break Google's rules and write replies that never reveal whether someone is a patient.
£100 per review, only when Google removes it. Nothing upfront, nothing if it stays. We reply by email within one working day.
The fake reviews we see most in your trade
Each can break a Google policy when the facts support it. You only ever tell us whether a name or date matches your system. We never need clinical notes.
Treatment you never gave, from a name with no record. We show Google, so you never have to say it in public.
Google policy: Fake engagementAnother patient's name, health details or contact details have no place in a review, whoever wrote it.
Google policy: Personal informationInsults, slurs or threats aimed at a named dentist, nurse or receptionist, even after a real visit.
Google policy: Harassment and hate speechAn ex employee or associate writing as if they were a patient is a conflict of interest.
Google policy: Conflict of interestA review written as if by one of your own team, to make an attack look credible.
Google policy: ImpersonationRun it through our free checker for a straight first read on whether it breaks a rule.
Check a reviewTwo examples, side by side
Both reviews below are made up to show how we decide. Names and details are examples, not real customers.
We are sorry to read this. We cannot discuss anyone's care or confirm who visits us in a public reply, but a long wait without an explanation is not the standard we set. Our practice manager would be glad to hear from you on the number on our profile.
Advice for dental practices and clinics
Clinics have less room to answer back than most businesses. These rules keep you safe on Google.
Even "we have checked your notes" in a public reply confirms they are a patient. Keep every reply general and offer a private way to talk.
However wrong a review is about treatment, a public reply is not the place to correct it. Your professional duties still apply on Google.
We ask whether a name, date or treatment matches anyone you have seen. A simple yes or no is all we need. Clinical notes never leave your practice.
A short message after a routine check up or a finished course of treatment brings in honest reviews. Never offer money off treatment in return for one.
If a review gives away another patient's details, tell us the same day. It is the one kind of review where speed protects someone other than you.
What stays up
Genuine reviews from real patients are never removable. We will not try, and we will tell you so.
Pricing
Nothing upfront. Nothing if Google keeps it up.
Cancel with 30 days' notice.
Read how it works, step by step, or see every detail on our pricing page. Review Removing is a YourFrontDesk service and is not affiliated with Google. Google makes the final decision on every review.
Questions owners ask
We advise against it. Saying someone was or was not a patient reveals who uses your clinic. Instead we report the review to Google with the evidence, and keep your public reply general.
No. We only ask you to confirm whether a name, date or treatment matches anyone on your system. Clinical notes never leave your practice.
A review that shares another person's name with their health details, or their contact details, breaks Google's personal information policy. We file it as a priority. Google makes the final decision, and you pay £100 only if it comes down.
No. A real patient describing their own experience stays up. On the managed plan we answer it within 24 hours, in a reply that protects privacy and shows the next patient you take concerns seriously.
Send us the link. We check it against Google's policies and reply by email within one working day.