Garages, MOT centres and body shops
Drivers pick a garage they have never used on trust, and much of that trust comes from your Google reviews. When the review is from someone who never brought a car in, we report it to Google under its own policies.
£100 per review, only when Google removes it. Nothing upfront, nothing if it stays. We reply by email within one working day.
The fake reviews we see most in your trade
Each can break a Google policy when the facts back it up. Job cards, invoices and registrations are what make the case.
A repair, a price or an MOT with no job card, no invoice and no registration on your records.
Google policy: Fake engagementChains and similar names mix up reviews. A branch, mechanic or job that is not yours belongs elsewhere.
Google policy: Off topicA new account rubbishing your work and pointing readers to a named garage nearby.
Google policy: Conflict of interestRefusing the agreed price and threatening a review to force it. Google treats that as extortion.
Google policy: Review extortionInsults, slurs or threats aimed at a mechanic by name, even when the job was real.
Google policy: Harassment and hate speechRun it through our free checker for a straight first read on whether it breaks a rule.
Check a reviewTwo examples, side by side
Both reviews below are made up to show how we decide. Names and details are examples, not real customers.
Thank you Paul, you are right. We should have called before fitting the tyres, even though they were needed. Our rule is a call for anything over the quote, and we have gone over it with the team. Thanks for coming back to us.
Advice for garages
Garages often have the best evidence of any trade. Here is how to use it, and how to keep genuine complaints to a minimum.
Registration, date and invoice number are how we show Google someone never brought a car in. Keep them searchable.
A common genuine complaint is a bill that grew without a phone call. A quick call prevents it, and those that remain get a straight answer.
Even when a review is unfair, never post a registration, an invoice or a phone number in your reply. Report it and answer briefly.
A text with your review link after collection, sent to every customer, builds a steady flow of honest reviews. Never offer money off for a good one.
What stays up
Genuine reviews from real customers are never removable. We will not try, and we will tell you so.
Pricing
Nothing upfront. Nothing if Google keeps it up.
Cancel with 30 days' notice.
Read how it works, step by step, or see every detail on our pricing page. Review Removing is a YourFrontDesk service and is not affiliated with Google. Google makes the final decision on every review.
Questions owners ask
If no job card, invoice or booking matches, and the details do not fit your work, it may break Google's fake engagement policy. We file it with that evidence. You pay £100 only if Google removes it.
A review that clearly describes another garage, such as a different road, a service you do not offer or a mechanic you do not employ, is off topic under Google's rules. We show Google what does not match.
Do not discount under threat and do not argue under the review. Keep the texts or emails and send them to us. We file Google's review extortion report with the evidence laid out.
No. A real customer describing a real job stays up. On the managed plan we answer it within 24 hours with a calm reply that explains the work for the next driver reading it.
Send us the link. We check it against Google's policies and reply by email within one working day.