Hair salons, barbers and beauty
Clients book a chair off the back of your photos and reviews. When an old colleague, a rival salon or someone who never sat in your chair drags the rating down, we report it to Google under its own rules.
£100 per review, only when Google removes it. Nothing upfront, nothing if it stays. We reply by email within one working day.
The fake reviews we see most in your trade
Each can break a Google policy when the facts back it up. Your booking diary is usually the evidence that settles it.
A former stylist or barber posting after a falling out, sometimes under a new name.
Google policy: Conflict of interestNew accounts knocking your colour work and naming another salon as the better choice.
Google policy: Conflict of interestOne star for your prices from someone who never had a service is not a review of a real visit.
Google policy: Fake engagementHair Studio and The Barber Shop are everywhere. A different street or stylist means a different salon.
Google policy: Off topicAsking for a redo is fair. One star unless you refund or treat them for free is extortion.
Google policy: Review extortionRun it through our free checker for a straight first read on whether it breaks a rule.
Check a reviewTwo examples, side by side
Both reviews below are made up to show how we decide. Names and details are examples, not real customers.
Hannah, thank you for telling us, and we are sorry it is not the colour you hoped for. Warm tones can come through on darker hair and we should have talked that through before we started. Please call us; we would like to book you in to tone it at no charge.
Advice for salons and barbers
Salons live on local word of mouth, so the reviews are often personal. These habits help.
Your booking app or diary is the evidence that someone never sat in your chair. Do not delete old appointments, cancellations or no shows.
If a stylist leaves on bad terms, tell us their name and leaving date. Timing and wording help us spot reviews that come from them.
Plenty of genuine complaints are about the bill. Confirming the price before you start prevents many of them, and the rest get a straight answer.
The best moment to ask is when the client loves what they see in the mirror. Money off for a five star review is not allowed by Google.
What stays up
Genuine reviews from real clients are never removable. We will not try, and we will tell you so.
Pricing
Nothing upfront. Nothing if Google keeps it up.
Cancel with 30 days' notice.
Read how it works, step by step, or see every detail on our pricing page. Review Removing is a YourFrontDesk service and is not affiliated with Google. Google makes the final decision on every review.
Questions owners ask
Reviews from former staff are a conflict of interest under Google's rules. Tell us who left and when, and we look at the timing, the account and the wording before we file. You pay £100 only if Google removes it.
If they never had a service, the review is not about a real visit and we can report it. If they did have a service and felt it was poor value, that is a genuine opinion and we help you answer it.
Offering to put a genuine problem right is good service. Giving in to a threat is different. Keep the messages and send them to us; Google has a separate report for review extortion.
No. A real client describing their own appointment stays up. On the managed plan we answer it within 24 hours so the next client sees how you put things right.
Send us the link. We check it against Google's policies and reply by email within one working day.