A young chef in whites and a striped apron wipes the rim of a plate at the pass of a busy restaurant kitchen, with copper pans and steam behind him.

Restaurants, cafés and pubs

Remove fake Google reviews from your restaurant

Diners choose a table from the map in seconds, and an invented one star review sits right where they decide. We report reviews that break Google's rules, and help you answer the genuine ones so the next diner sees a place that cares.

Start my case Check a review

£100 per review, only when Google removes it. Nothing upfront, nothing if it stays. We reply by email within one working day.

The fake reviews we see most in your trade

Five fake reviews restaurants get again and again.

Each of these can break a Google policy, but only when the facts back it up. Before we file anything we check your bookings, till records and the details in the review.

The rival down the road

A one star review that names a nearby restaurant as the better choice, often from a brand new account.

Google policy: Conflict of interest

The wrong branch

A bad night at a chain branch or a place with a similar name. The dish or the street is not yours.

Google policy: Off topic

The no show who never ate

Booked, never came, reviewed the food anyway. A deposit complaint under your terms is real, so we answer that.

Google policy: Fake engagement

Refund or a free meal, or else

One star unless you refund the bill or comp a meal. Google has a separate report for review extortion.

Google policy: Review extortion

The review bomb after a row online

A wave of one star reviews about a row online, from people who have never been in.

Google policy: Off topic and fake engagement

Not sure about yours?

Run it through our free checker for a straight first read on whether it breaks a rule.

Check a review

Two examples, side by side

One review we would report. One we would answer.

Both reviews below are made up to show how we decide. Names and details are examples, not real customers.

Example

Breaks a rule

Tom B.1 review · account made this week

3 days ago

Overpriced and the pasta came out cold. Honestly just walk five minutes to the Italian on Market Street, better food and half the price.

We report this: Competitor or ex staffGoogle policy: Conflict of interestA brand new account, a named rival recommended in the last line, and no booking or card payment that matches the date.

Example

A genuine complaint

Claire D.Local Guide · 58 reviews

a week ago

Lovely food but we waited 40 minutes for starters on a Friday and the table next to us was served first. Not what we expected for the price.

We answer this. It stays up.

Response from the owner Example reply

Thank you Claire, and sorry. Forty minutes is too long for starters, and seeing another table served first makes it worse. We have added a cook on the pass for Friday service so tickets go out in order. We would love to look after you properly next time.

A real diner describing a real visit. Waiting too long is a fair complaint, so the job is a reply that the next diner trusts.

An independent restaurant front at dusk, its big windows glowing warm onto a wet cobbled street.

Advice for restaurants

Protect your rating between services.

Small habits that make fake reviews easier to prove and genuine ones easier to answer.

Keep your booking and till records
The strongest restaurant cases rest on one question: did this person ever eat here? Booking app exports, receipts and deposit records answer it.
Never reply in anger to a suspected fake
An angry reply stays up even if the review comes down. Report it first. If you reply, keep it short: you have no record of the visit and would like them to get in touch.
Do not pay off a refund threat
Paying or comping to make a review go away invites the next one, and the messages are your best evidence. Screenshot them and send them to us.
Ask every table for a review
Fresh reviews from real diners are your best defence against a fake one. A card with the bill or a code on the table is fine. A discount for five stars is not allowed by Google.
Watch for a sudden wave
Several one star reviews in a few hours after a post about you goes round is a pattern Google can act on. Tell us the same day.

What stays up

What we will not try to remove.

Genuine reviews from real diners are never removable. We will not try, and we will tell you so.

Slow service on a busy nightA real diner, a real wait
A dish they did not enjoyTaste is a genuine opinion
Prices they felt were highFair comment, even if you disagree
A curt moment with staffAnswered calmly, in public

Pricing

Two prices, both on this page.

Removal cases

£100 per review removed

Nothing upfront. Nothing if Google keeps it up.

Only on a named Google policy
Evidence written up and filed for you
Escalated if the first answer is no

Send my reviews

Managed

£200 a month

Cancel with 30 days' notice.

Every review answered within 24 hours
Review requests to every diner
Daily attack watch
Removals still £100 each, on success

Ask about managed

Read how it works, step by step, or see every detail on our pricing page. Review Removing is a YourFrontDesk service and is not affiliated with Google. Google makes the final decision on every review.

Questions owners ask

Restaurant owners ask us this.

Can you remove a review from someone who never ate at my restaurant?

If the evidence shows they never visited, such as no booking, no payment and details that do not match your menu or dining room, it can break Google's fake engagement policy and we file it. Google decides, and you pay £100 only if it comes down.

A customer is threatening a bad review unless I refund them. What should I do?

Do not pay and do not argue in public. Keep the messages and send them to us. Google has a separate report for review extortion, and we file it with the evidence laid out.

Someone reviewed a different restaurant on my profile. Can that come down?

It can, when the review clearly describes another place, such as a dish you do not serve or a different street. That is off topic under Google's rules, and we show Google exactly what does not match.

Will you remove a genuine complaint about slow service?

No. A real diner describing a real visit stays up. On the managed plan at £200 a month we answer it within 24 hours, with a reply written for the next person reading it.

A review from someone who never ate with you?

Send us the link. We check it against Google's policies and reply by email within one working day.

Start my case Check a review